Gaia hotel. Gaia Hotel Basel, Switzerland

Our entire travel community could do well without this type of behavior.

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The managers, staff, concierge service were all great especially Jose and Kerry. While he was talking, two macaws suddenly flew by together as if he had cued someone to release them on his signal. MASK FREE TOO Loved this hotel.

Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable.

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We do not yell at our collaborators nor do we expect for a visitor to give themselves that right. The group ended up having to find a local bus to take them back to Gaia Hotel. We could not have been more grateful for their help! We stayed in a suite which was gorgeous and spotless.

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While do note this prominently on our website and on third party sites, and do explain the fee on reservation calls, we will explore ways to try and better communicate this fee with our guests, which covers up to 2 pets. These individually decorated accommodations have separate sitting areas. Months go by and she filed a refund from their credit card but both, her bank and ours refused the charge back since there was no reason for the reimbursement.

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The carpets were so dirty, my white socks got dirty after only 2-trips from the bed to the door. She gave us the best suggestions for restaurants and made sure we were taken care of during our entire stay.

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